WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?
INFORMATION THAT YOU PROVIDE
- REGISTRATION AND PROFILE INFORMATION.
When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
- PAYMENT INFORMATION.
When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third-party service provider that handles payments for us and will receive your payment card information.
- COMMUNICATIONS.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
- OTHER INFORMATION YOU CHOSE TO PROVIDE.
HOW DO WE USE THE INFORMATION WE COLLECT?
- To process and deliver purchases, returns, and backorders.
- To send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
- To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
- To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
- To provide, maintain, and improve our products and Services, including customer service, including to create and manage an account on our Services;
- To record purchases that you have made through our Services;
- To allow you to post comments and communicate with us through our Services, including on our social media pages;
- To facilitate the connection of third-party services or applications, such as social networks;
- To facilitate transactions and payments;
- To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
- For compliance purposes, including enforcing our Terms Of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.